Privacy Policy

Last Updated: September 2026

This Privacy Policy explains how ChaoYue Sports Co., Ltd. (“ChaoYue Sports”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit chaoyuesportsco.com, place an order, contact us, submit a business inquiry or otherwise use our website and related services (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to website visitors, retail customers, business contacts and other individuals whose personal information we process.

Please read this Privacy Policy carefully. By using our Services, you acknowledge the practices described below. Where consent is required by applicable law, we will request it separately.

1. Information We Collect

The information we collect depends on how you interact with ChaoYue Sports.

Information You Provide Directly

You may provide us with information such as:

• Name
• Email address
• Telephone or WhatsApp number
• Billing address
• Shipping address
• Order details
• Product selections
• Account information
• Messages submitted through contact or quotation forms
• Customer-support communications
• Return or refund information
• Product reviews or other content you choose to submit
• Company name and business contact information for wholesale or OEM inquiries
• Estimated quantities, customization requirements and other project information submitted for B2B inquiries

You are not required to provide all types of information. However, certain information may be necessary for us to process an order, respond to an inquiry or provide a requested service.

2. Order and Payment Information

When you place a retail order, we may process information required to complete the transaction, including your name, contact details, billing address, shipping address, products ordered and payment confirmation.

Payment information may be processed by third-party payment service providers. Depending on the payment method used, ChaoYue Sports may receive transaction information or payment confirmation without receiving or storing your complete card details.

We use order information to:

• Process and confirm purchases
• Arrange shipment and delivery
• Provide tracking information
• Respond to order questions
• Process eligible returns and refunds
• Prevent fraudulent or unauthorized transactions
• Maintain transaction and accounting records where required

3. B2B, Wholesale and OEM Inquiry Information

If you contact us regarding wholesale, private-label, OEM/ODM or product-development projects, we may collect information including:

• Your name and business contact details
• Company name
• Country or market
• Products of interest
• Estimated order quantity
• Branding or customization requirements
• Product specifications
• Sampling requirements
• Shipping destination
• Information contained in files or documents you voluntarily send to us

We use this information to review your project, communicate with you, prepare quotations, discuss samples and production requirements, and manage an ongoing commercial relationship.

Information submitted for B2B projects may also be retained where reasonably necessary for project history, quotations, production records, quality matters, contractual obligations or future follow-up.

4. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring pages
• Pages viewed
• Time spent on pages
• General geographic information derived from your IP address
• Website interactions
• Shopping-cart activity
• Technical information used for security and website operation

We may collect this information through cookies, server logs, pixels and similar technologies.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies for functions such as:

• Keeping the website operational
• Maintaining shopping-cart functionality
• Remembering user preferences
• Security and fraud prevention
• Understanding website performance
• Measuring website usage
• Analytics
• Advertising or marketing where permitted

Some cookies are strictly necessary for the website to function and may remain active where required.

Non-essential cookies, including certain analytics or advertising technologies, are used according to your consent choices where applicable law requires consent.

6. Cookie Choices

Where available, you can review or change your cookie preferences at any time using the Cookie Settings link on our website.

Changing your preferences does not necessarily remove information already processed before the change, but it can affect future use of optional cookies.

Disabling certain cookies may affect website functionality. Strictly necessary cookies cannot always be disabled because they are required for essential website functions such as security, shopping-cart operation or checkout.

7. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use information to:

• Process retail orders
• Provide order confirmations
• Arrange international shipping
• Provide tracking information
• Manage returns and refunds
• Respond to product questions
• Provide customer support
• Maintain customer accounts where applicable

Business Communications

For wholesale and OEM inquiries, we use information to:

• Review sourcing requirements
• Discuss product specifications
• Prepare quotations
• Arrange samples
• Discuss customization
• Plan production
• Coordinate shipping
• Maintain business relationships

Website Operation and Improvement

We may use information to:

• Maintain and improve website functionality
• Understand how visitors use the website
• Diagnose technical problems
• Improve navigation and customer experience
• Measure website and marketing performance

Security and Fraud Prevention

We may use personal information to detect, investigate and prevent:

• Fraudulent transactions
• Unauthorized account activity
• Website abuse
• Security incidents
• Malicious activity
• Other illegal or prohibited conduct

Marketing

Where permitted by applicable law, we may use your contact information to send product updates, company news, promotions or other marketing communications.

You may unsubscribe from promotional emails using the unsubscribe option provided in the message or by contacting us.

Even if you opt out of promotional communications, we may still send transactional or service-related messages concerning orders, account activity, returns, shipping or business inquiries.

8. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we may process personal information based on one or more of the following:

• Performance of a contract, such as processing and delivering an order
• Steps requested before entering into a contract, such as reviewing an OEM inquiry or preparing a quotation
• Our legitimate interests in operating, protecting and improving our business and Services
• Compliance with legal or regulatory obligations
• Your consent, where consent is required

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

9. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

These parties may include:

• Website hosting and technical service providers
• E-commerce service providers
• Payment processors
• Banks or payment networks
• Shipping and logistics providers
• Customs-clearance or delivery partners
• Email and communication service providers
• Analytics providers
• Advertising or marketing service providers where permitted
• Professional advisers
• Government authorities where legally required

These providers may process information on our behalf or under their own privacy terms depending on the service involved.

We may also disclose information:

• When you request or authorize us to do so
• To comply with applicable laws, court orders or lawful government requests
• To investigate fraud or security incidents
• To protect our legal rights or the rights of others
• In connection with a merger, restructuring, acquisition, financing, sale or transfer of business assets

10. Sale or Sharing of Personal Information

ChaoYue Sports does not sell personal information in exchange for direct monetary payment.

Certain advertising, analytics or online tracking activities may be treated as “sharing,” “targeted advertising” or similar processing under some privacy laws.

Where required, you may manage optional advertising or analytics cookies through our Cookie Settings or exercise applicable privacy rights by contacting us.

11. International Data Transfers

ChaoYue Sports is based in Dongguan, China and serves customers and business partners internationally.

As a result, personal information may be processed or stored in countries different from the country where you live, including China and locations where our service providers operate.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether you maintain an account
• Whether an order is active
• Shipping, return or refund requirements
• Customer-support needs
• B2B project history
• Contractual obligations
• Accounting and tax requirements
• Fraud prevention
• Dispute resolution
• Legal and regulatory requirements

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal obligations.

13. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no internet transmission or information-storage system can be guaranteed to be completely secure.

Please do not send passwords, complete payment-card information or other highly sensitive information through ordinary email or other unsecured communication channels.

If you believe that your account or information may have been compromised, please contact us.

14. Your Privacy Rights

Depending on where you live, applicable law may give you certain rights regarding your personal information.

These may include:

• Right to request access to personal information we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of certain personal information
• Right to request restriction of certain processing
• Right to object to certain processing
• Right to request portability of certain information
• Right to withdraw consent where processing relies on consent
• Right to opt out of certain marketing communications
• Right to opt out of certain targeted advertising or sharing where applicable
• Right to appeal certain decisions concerning a privacy request where applicable

These rights are not absolute and may be subject to legal exceptions.

15. Exercising Your Rights

To submit a privacy request, contact:

info@chaoyuesportsco.com

Please describe the nature of your request and provide sufficient information for us to identify the relevant records.

We may need to verify your identity before completing certain requests.

Where permitted by law, an authorized representative may submit a request on your behalf. We may request evidence of authorization and may also require direct identity verification.

We will respond within the timeframe required by applicable law.

16. Communication Preferences

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email or by contacting us.

Opting out of promotional communications does not prevent us from sending non-promotional messages related to:

• Existing orders
• Shipping
• Returns or refunds
• Account security
• Customer-support requests
• B2B inquiries
• Contractual or transactional matters

17. User-Generated Content

Our website may allow customers to submit product reviews or other content.

If you voluntarily submit content to an area of the website that is publicly visible, that information may be viewed by other users.

Please avoid including personal, confidential or sensitive information in public reviews or comments.

We cannot control how third parties may use information that you voluntarily make publicly available.

18. Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, logistics providers, social-media services or other online platforms.

These third parties operate under their own privacy policies and terms.

ChaoYue Sports is not responsible for the privacy, security, accuracy or practices of independent third-party websites.

We encourage you to review the relevant privacy information before providing personal information to a third-party service.

19. Children’s Privacy

Our website and online store are not directed to children.

We do not knowingly collect personal information from children in circumstances where parental consent would be required by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us so that we can review and, where appropriate, delete the information.

20. Complaints

If you have concerns about how we process your personal information, please contact us first using the details below.

Depending on where you live, you may also have the right to submit a complaint to the relevant data-protection or privacy authority.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices
• Website features
• Service providers
• Legal requirements
• Regulatory requirements
• Privacy practices

When we update this policy, we will revise the “Last Updated” date shown at the top of the page.

Material changes may also be communicated through additional methods where required by applicable law.

22. Contact Information

If you have questions about this Privacy Policy, your personal information or a privacy request, please contact:

ChaoYue Sports Co., Ltd.

Email:
info@chaoyuesportsco.com

Registered Office:
Room 301, No. 296 Longquan Road,
Liaobu Town, Dongguan City,
Guangdong Province, China 523400

Manufacturing Base:
Room 1, Building 1, No. 2 Fengcui Street,
Liaobu Town, Dongguan City,
Guangdong Province, China 523400

Website:
chaoyuesportsco.com