Returns & Refunds Policy
Review return eligibility, refund processing and the steps for requesting a retail return from ChaoYue Sports.
30-Day Returns
Eligible retail products may be returned within 30 calendar days from the delivery date.
Original Payment Method
Approved refunds are issued back to the original payment method.
No Restocking Fee
We do not charge a separate restocking fee for eligible retail returns.
Start by Email
Contact info@chaoyuesportsco.com with your order number before sending an item back.
Thank you for shopping with ChaoYue Sports. This policy applies to individual retail purchases made directly through our website.
Important Notice for B2B, Wholesale & OEM Orders
This return policy applies only to individual retail (B2C) orders.
Wholesale, OEM/ODM, private-label and customized business orders are governed by the quality, inspection, claim and commercial terms confirmed in the relevant quotation, proforma invoice or sales agreement.
Customized or made-to-order B2B products are not treated as standard retail returns.
For B2B order questions, please contact info@chaoyuesportsco.com.
1. 30-Day Return Window
Eligible retail products may be returned within 30 calendar days from the date of delivery.
Before sending a product back, please contact us to request return instructions.
Products returned without prior communication may take longer to identify and process.
2. Return Eligibility
To qualify for a standard return, the product must generally be:
Unused, unworn and unwashed; in its original condition; returned with the original packaging where reasonably possible; and complete with the included accessories, components and documentation.
Products showing signs of extended use, washing, intentional damage, alteration, missing components or improper handling may not qualify for a standard change-of-mind return.
For hygiene-sensitive products designed for close body or groin contact, eligibility for opened or worn returns may be limited where permitted by applicable consumer law.
3. How to Request a Return
Before returning an item, email:
Please include your order number, the product you wish to return and the reason for the return.
If the product is defective, damaged or incorrect, please also provide clear photographs or other relevant information so that our team can review the issue before arranging the next step.
Once the return has been approved, we will provide the relevant return instructions.
4. Return Address
Approved returns may be directed to:
Recipient: ChaoYue Sports Returns
Phone: +86 189 2589 8031
Address: Room 1, Building 1, No. 2 Fengcui Street, Liaobu Town, Dongguan City, Guangdong Province, China, 523400
Please do not send products back without first contacting us and confirming the return instructions.
We recommend using a trackable shipping method and keeping the shipping receipt until the return has been completed.
5. Return Shipping Costs
Defective, Damaged or Incorrect Products
If we confirm that the product supplied was defective, damaged before delivery or different from what was ordered, ChaoYue Sports will work with you to arrange an appropriate solution.
Depending on the location and circumstances, this may include replacement, return-shipping arrangements or reimbursement of reasonable approved return shipping costs.
Change-of-Mind Returns
If the return is due to personal preference, incorrect size selection or another change-of-mind reason rather than a confirmed product issue, the customer is normally responsible for the return shipping cost.
Original express-shipping charges, where applicable, are normally non-refundable unless the return results from an error on our side.
6. No Restocking Fee
ChaoYue Sports does not charge a separate restocking fee for eligible retail returns.
Any applicable return shipping cost is handled separately according to the reason for the return.
7. Refund Processing
Once an approved return reaches our processing location, the product will be inspected.
If the return meets the applicable conditions, the refund will be issued to the original payment method.
We normally initiate approved refunds within approximately 7 business days after inspection and approval.
After the refund has been issued, additional time may be required for your payment provider, bank or card issuer to display the funds in your account.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
If the order has not yet been dispatched, we will try to cancel it before shipment.
Once an order has entered the carrier network, cancellation may no longer be possible and the standard return process may apply after delivery.
9. Exchanges
For international orders, a direct product exchange may not always be the most practical option.
Depending on the situation, we may recommend returning the eligible item for a refund and placing a new order for the preferred size or product.
If the wrong product was supplied by ChaoYue Sports, contact us before placing another order so that we can review the appropriate solution.
10. Contact Us
For return or refund questions:
Email: info@chaoyuesportsco.com
Business Hours: Monday–Friday, 09:00–18:00
Time Zone: China Standard Time (GMT+8)
Messages received outside business hours will be reviewed on the next business day.
