Shipping & Delivery Policy
Clear information about retail order processing, international delivery, tracking and express shipping options from ChaoYue Sports.
International Delivery
Standard retail shipping is available to many international destinations.
Standard Transit
Americas: 8–12 business days
Europe: 10–15 business days
Express Option
Express courier delivery is available for selected destinations, typically around 3–6 business days.
Order Processing
Most in-stock retail orders are prepared within approximately 1 business day, Monday–Friday.
Thank you for shopping with ChaoYue Sports. This policy explains the processing, shipping and delivery arrangements for individual retail orders placed directly through our website.
Important Notice for B2B, Wholesale & OEM Orders
This policy applies only to individual retail (B2C) orders placed through the ChaoYue Sports website.
Wholesale purchases, OEM/ODM projects, private-label orders and other business transactions are subject to the shipping method, production schedule, freight terms and delivery arrangements confirmed in the relevant quotation, proforma invoice or sales agreement.
For B2B shipping questions, please contact our team directly at info@chaoyuesportsco.com.
1. Order Processing Time
Most in-stock retail orders are prepared for shipment within approximately 1 business day.
Our normal business days are Monday through Friday. Orders placed during weekends, public holidays or outside local business hours will normally begin processing on the next business day.
During unusually high order volumes, stock verification or other exceptional circumstances, additional processing time may be required. If a meaningful delay affects your order, we will contact you using the email address provided at checkout.
Processing time is separate from the shipping transit time shown below.
2. Standard Shipping & Estimated Delivery Time
ChaoYue Sports provides international shipping for eligible retail orders.
Most standard retail orders qualify for free standard shipping.
| Destination | Standard Shipping | Estimated Transit Time |
|---|---|---|
| Americas | Free | Approx. 8–12 business days |
| Europe | Free | Approx. 10–15 business days |
| Other Regions | Usually free* | Varies by destination |
*Remote islands, special delivery zones and certain destinations may require an additional shipping charge. If an additional fee applies, we will contact you before the order is dispatched.
Delivery times are estimates rather than guaranteed arrival dates. Transit may be affected by customs processing, local carrier operations, severe weather, peak-season congestion or other circumstances outside our direct control.
3. Express Shipping
Express courier service may be available for customers who need faster delivery.
Typical express transit time is approximately:
3–6 business days
Express shipping is not normally included in free standard shipping and requires an additional charge.
Please contact us before ordering if you would like us to confirm express availability and cost for your destination.
4. Shipment Confirmation & Tracking
Once your order has been dispatched, we will provide a shipment confirmation with the available tracking information.
Tracking normally begins updating after the carrier accepts and scans the shipment. For some international economy services, tracking may remain limited during international transit and update again after customs clearance or scanning by the local delivery carrier.
Please allow some time for the first tracking event to appear after dispatch.
5. Customs Duties & Taxes
For many of our standard retail shipping routes, we use door-to-door delivery arrangements designed to simplify international delivery.
Where customs duties and taxes are included in the selected shipping service, no additional import payment should normally be required from the customer upon delivery.
However, customs arrangements vary by destination and shipping service. If a destination requires a different customs or tax arrangement, we will inform you before dispatch whenever reasonably possible.
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6. Delivery Delays
International shipments can occasionally be delayed by customs clearance, carrier congestion, weather, local delivery networks or other circumstances outside our direct control.
A delayed tracking update does not necessarily mean that a shipment has been lost.
If your shipment has not updated for an unusually long period, contact us with your order number and we will help review the available tracking information and follow up with the shipping provider where appropriate.
7. Lost or Damaged Shipments
If a shipping carrier confirms that a parcel has been lost in transit, ChaoYue Sports will review the order and arrange an appropriate resolution, which may include a replacement or refund.
If your package arrives visibly damaged, please contact us promptly and provide:
Order number, photographs , photographs of the damaged product and any available carrier information.
Please retain the original packaging until the issue has been reviewed.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error before dispatch, contact us as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once the parcel has entered the carrier network.
Additional shipping costs caused by an incorrect address, refused delivery or unsuccessful delivery caused by customer-provided information may be the customer’s responsibility.
9. Contact Us
For shipping, tracking or delivery questions, contact:
Email: info@chaoyuesportsco.com
Business Hours: Monday–Friday, 09:00–18:00
Time Zone: China Standard Time (GMT+8)
Messages received outside business hours will be reviewed on the next business day.
