Terms & Conditions

Last Updated: September 2026

These Terms & Conditions (“Terms”) govern your access to and use of chaoyuesportsco.com, including the purchase of retail products and use of services provided through the website.

The website is operated by ChaoYue Sports Co., Ltd. (“ChaoYue Sports”, “we”, “us” or “our”).

By accessing the website, using our Services or placing an order, you agree to these Terms and to any policies referenced in them.

If you do not agree with these Terms, please do not use the website or Services.

1. Scope of These Terms

These Terms apply to website visitors, retail customers and other users of the ChaoYue Sports website.

Retail purchases made directly through the website are also subject to our:

• Shipping & Delivery Policy
• Returns & Refunds Policy
• Privacy Policy

Wholesale, distributor, private-label, OEM/ODM and other B2B transactions may be governed by separate quotations, proforma invoices, purchase agreements, product specifications or other commercial terms.

Where separately agreed B2B terms conflict with these website Terms, the separately agreed commercial terms will govern the applicable B2B transaction.

2. Eligibility and Website Use

By using this website or placing an order, you represent that you have the legal capacity to enter into a binding transaction under the laws applicable to you.

You may not use our website or Services:

• For unlawful or unauthorized purposes
• To violate applicable laws or regulations
• To infringe intellectual-property rights
• To interfere with website security
• To transmit viruses, malware or harmful code
• To attempt unauthorized access to our systems
• To collect personal information about others without authorization
• To engage in fraud or misleading activity
• To scrape, crawl or automatically extract website content in a manner that disrupts or abuses the Services

We may restrict or terminate access where we reasonably believe these Terms have been violated.

3. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, product information, specifications, images, pricing, stock status, shipping estimates and other information may occasionally contain errors or become outdated.

We reserve the right to:

• Correct typographical or factual errors
• Update product information
• Update specifications
• Change or remove website content
• Correct pricing errors
• Update availability
• Modify website features

Where an error materially affects an order you have already placed, we will review the order and contact you where appropriate.

4. Product Information

Product photographs, videos, diagrams and descriptions are intended to help customers understand our products.

Actual appearance may vary slightly due to factors such as:

• Screen settings
• Lighting
• Material batches
• Manufacturing tolerances
• Product updates
• Minor design improvements

Unless specifically stated otherwise, measurements shown on product pages should be treated as approximate.

Product suitability can depend on individual fit, use conditions, environment and other factors.

Customers are responsible for reviewing available product information before purchase.

5. Functional Gear and Health Information

Some ChaoYue Sports products provide external support, warmth, cooling, protection or compression.

Unless specifically stated otherwise and supported by applicable product classification or authorization, our products are not intended to diagnose, treat, cure or prevent a disease or medical condition.

General product information on our website is not medical advice.

If you have a diagnosed medical condition, severe symptoms, concerns about product suitability, or questions about using support equipment before or after medical treatment, consult an appropriate healthcare professional.

6. Product Availability

Certain products may be available only in limited quantities, sizes, colors or configurations.

We may:

• Limit quantities
• Discontinue products
• Modify available variations
• Update product specifications
• Temporarily suspend availability

Product availability may change without prior notice.

7. Prices

Retail product prices shown on the website may change from time to time.

The price applicable to an order is generally the price displayed and accepted during checkout, subject to correction of obvious pricing or technical errors.

Shipping charges, express-delivery costs or other applicable charges will be shown or communicated where relevant.

For international delivery, customs and tax arrangements may vary according to destination and shipping method. Please review our Shipping & Delivery Policy for additional information.

8. Retail Orders

Submitting an order through our website constitutes an offer to purchase the selected products.

An order is not necessarily considered finally accepted simply because an automated order confirmation has been generated.

We reserve the right to review, reject or cancel an order in reasonable circumstances, including:

• Product unavailability
• Incorrect pricing
• Incorrect product information
• Suspected fraud
• Payment problems
• Delivery restrictions
• Clearly incorrect customer information
• Unusually large retail quantities
• Transactions inconsistent with the intended retail purchasing process

If we cancel an order after payment has been successfully collected, we will arrange an appropriate refund for the cancelled amount.

9. Wholesale, Distributor and OEM Orders

ChaoYue Sports welcomes legitimate wholesale, distributor, private-label and OEM/ODM inquiries.

Large-volume purchasing or customized manufacturing projects should normally be handled through our B2B process rather than the standard retail checkout.

B2B transactions may involve separate terms covering matters such as:

• Minimum quantities
• Samples
• Specifications
• Product development
• Branding
• Packaging
• Production schedules
• Payment terms
• Inspection
• Shipping
• Quality claims
• Intellectual property
• Confidentiality

The relevant quotation, proforma invoice, purchase agreement or other mutually accepted commercial document will govern those project-specific terms.

10. Payment

Customers agree to provide current, complete and accurate billing and payment information.

Payments may be processed through third-party payment service providers.

We do not guarantee that every payment method will be available in every country or for every transaction.

We may decline or hold an order where:

• Payment authorization fails
• Payment information appears incorrect
• The transaction appears fraudulent
• Additional verification is reasonably required

11. Customer Information

You are responsible for providing accurate information during checkout and other transactions.

This includes:

• Name
• Email
• Telephone number
• Billing information
• Shipping address
• Postal code
• Other delivery information

If information is incorrect or incomplete, delivery may be delayed or unsuccessful.

If you notice an error after ordering, contact us as soon as possible.

Changes cannot be guaranteed after an order has been dispatched.

12. Shipping and Delivery

Retail order processing, standard shipping, express options, estimated delivery times, tracking and international customs information are described in our Shipping & Delivery Policy.

Delivery dates and transit periods are estimates unless we specifically agree otherwise.

International shipments may be affected by circumstances including:

• Customs clearance
• Carrier congestion
• Weather
• Local delivery conditions
• Peak seasons
• Address issues
• Events outside our reasonable control

13. Order Tracking

Tracking information is normally provided where available after an order has been dispatched.

Tracking updates depend on the relevant shipping network.

Some international shipping methods may provide limited tracking during part of the international transit and update again after customs processing or local carrier scanning.

A temporary lack of tracking updates does not necessarily mean the parcel has been lost.

14. Returns and Refunds

Retail returns and refunds are governed by our Returns & Refunds Policy.

Eligible retail products may generally be returned within the applicable return period, subject to return conditions.

Certain hygiene-sensitive, used, washed, altered or incomplete products may have limited return eligibility where permitted by applicable law.

Wholesale, customized and OEM/ODM orders are not governed by the standard retail return process unless specifically agreed otherwise.

15. Order Cancellations

If you wish to cancel a retail order, contact us as soon as possible.

If the order has not yet entered the shipping process, we will try to cancel it.

Cancellation cannot be guaranteed after dispatch.

If the order has already shipped, the applicable return procedure may need to be followed after delivery.

16. Product Reviews and User Content

You may have the opportunity to submit product reviews, feedback, photographs or other content.

By submitting content, you confirm that:

• You have the right to submit it
• It is not unlawful
• It does not infringe the rights of another person
• It does not contain malicious code
• It is not intentionally deceptive

You remain responsible for content you submit.

Where legally permitted, you grant ChaoYue Sports a non-exclusive right to display, reproduce and use submitted content for operating and promoting our website and products.

We may remove user content that we reasonably determine is unlawful, fraudulent, abusive, misleading, infringing or otherwise inappropriate.

17. Intellectual Property

Unless otherwise stated, content on the ChaoYue Sports website, including:

• Text
• Product photographs
• Product videos
• Graphics
• Logos
• Product diagrams
• Page designs
• Original written content

is owned by, licensed to or lawfully used by ChaoYue Sports and may be protected by applicable intellectual-property laws.

You may view website content for personal or legitimate business-evaluation purposes.

You may not reproduce, republish, distribute, sell or commercially exploit substantial website content without permission where such permission is legally required.

18. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, such as:

• Payment providers
• Shipping providers
• Social-media platforms
• Analytics services
• Communication services

Third-party websites and services operate under their own terms and privacy policies.

We do not control independent third-party websites and are not responsible for their content, security, availability or privacy practices.

19. Optional Third-Party Tools

From time to time, we may make third-party tools, integrations or services available through the website.

Use of those third-party services may be subject to separate terms imposed by the provider.

We do not guarantee the continuous availability of third-party services outside our reasonable control.

20. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Cookie preferences may be managed through the Cookie Settings functionality provided on the website where available.

21. Service Availability

We aim to keep our website and online services reasonably available.

However, we do not guarantee that the website will always operate without interruption.

Access may occasionally be interrupted due to:

• Maintenance
• Security updates
• Hosting issues
• Technical errors
• Network failures
• Third-party service interruptions
• Circumstances outside our reasonable control

We may modify, suspend or discontinue website features where reasonably necessary.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and Services are provided on an “as available” basis.

Nothing in these Terms excludes any warranty, guarantee or consumer right that cannot legally be excluded.

Except for rights that cannot be excluded by law, we do not guarantee that:

• The website will always be uninterrupted
• All website information will always be error-free
• Every product will be suitable for every individual user or application
• Third-party services will always remain available

Product-specific commitments expressly confirmed in an order or separate agreement are not replaced by this general website disclaimer.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

To the maximum extent permitted by law, ChaoYue Sports will not be liable for indirect, incidental, special or consequential losses arising solely from the use of the website or Services where such liability may lawfully be excluded.

Any limitation of liability applies subject to mandatory consumer-protection rights and other rights available under applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable costs arising directly from:

• Your unlawful use of the website
• Your intentional violation of these Terms
• Your infringement of another party’s rights
• Fraudulent or malicious activity conducted through your account or use of the Services

This provision does not limit rights that cannot lawfully be limited.

25. Prohibited Conduct

You may not:

• Use the website for unlawful activities
• Attempt unauthorized access
• Circumvent security controls
• Introduce malicious code
• Impersonate another person
• Submit intentionally false transaction information
• Commit payment fraud
• Interfere with website operation
• Abuse contact forms or communication tools
• Harvest personal information without authorization
• Violate intellectual-property rights

We may restrict access where necessary to protect the website, customers or our business.

26. Changes to Products and Services

We may update, modify or discontinue products, website content or Services from time to time.

Changes may occur due to:

• Product development
• Material availability
• Component updates
• Manufacturing changes
• Regulatory considerations
• Website maintenance
• Business requirements

Where an important change affects an existing confirmed order, we will contact the customer where appropriate.

27. Force Majeure and Events Outside Our Control

We are not responsible for delay or failure caused by circumstances reasonably outside our control, subject to applicable law.

Examples may include:

• Natural disasters
• Severe weather
• Epidemics
• War or civil disruption
• Government restrictions
• Customs disruption
• Carrier interruption
• Labor disputes
• Major transportation interruption
• Network or infrastructure failures

Where such circumstances materially affect an order, we will make reasonable efforts to communicate with the affected customer.

28. Termination

We may restrict or terminate access to the website where we reasonably believe a user has:

• Violated these Terms
• Engaged in fraud
• Misused the website
• Threatened website security
• Violated applicable law

Provisions that by their nature should continue after termination will remain in effect as legally applicable.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue in effect.

30. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

31. Entire Agreement

These Terms, together with policies incorporated by reference, form the general agreement governing your use of the website and retail Services.

Separate B2B commercial agreements may apply to wholesale, OEM/ODM, customized or other business transactions.

32. Governing Law

These Terms are governed by the applicable laws of the People’s Republic of China, subject to any mandatory consumer-protection rights or other rights that may apply to customers under the laws of their place of residence.

Nothing in these Terms is intended to remove consumer rights that cannot legally be waived.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our Services
• Business operations
• Website functionality
• Applicable laws
• Commercial practices

The current version will be published on this page together with an updated revision date.

Continued use of the Services after an update will be subject to the revised Terms, to the extent permitted by applicable law.

34. Contact Information

Questions regarding these Terms may be sent to:

ChaoYue Sports Co., Ltd.

Email:
info@chaoyuesportsco.com

Registered Office:
Room 301, No. 296 Longquan Road,
Liaobu Town, Dongguan City,
Guangdong Province, China 523400

Manufacturing Base:
Room 1, Building 1, No. 2 Fengcui Street,
Liaobu Town, Dongguan City,
Guangdong Province, China 523400

Website:
chaoyuesportsco.com